Business process reengineering efforts typically involve the following initiatives, with LRWL providing assistance and guidance as appropriate:

• Identify, review, and document the client's current business processes and workflows - The client's current business processes and workflows must be identified, reviewed, and documented in writing. At a high level, this effort would include the following:
  
  • Identify a comprehensive list of all retirement business processes, grouped logically by business area.
  • Create, review, and receive approval of a standardized business process and workflow documentation template to ensure agreement on the format and level of detail; included will be both overviews of the "as is" environment, as well as identification of opportunities for improvements and high-level descriptions of the desired "to be" environment.
  • Conduct business process and workflow meetings with appropriate client staff.
  • Draft the current business processes and workflows documentation, often for eventual inclusion in a Request for Proposals (RFP).
    
• Identify and document areas for improvement and reengineering - Based on the prior step and discussions with client staff, recommendations for improvements must be developed, prioritized, and documented. At a high level, this typically includes:
  
  • Prepare a comprehensive listing of all applicable LRWL "Best Practices" based on our experience with other public pension systems.
  • Determine applicability to client's environment.
  • Consolidate and prioritize the best practice recommendations based on relative benefits to be achieved (high, medium, and low), resources needed to achieve the change (high, medium, and low), and time frame of implementation (i.e., short term versus long term).
  • Document action items, assign appropriately, and draft recommended new reengineered business processes write-ups, often for future inclusion in a forthcoming RFP.
    
• Assist in implementing process reengineering recommendations - Based on the analysis and recommendation steps, LRWL offers clients a number of process reengineering implementation options:
  
  • Develop reengineering implementation plans at the schedule, resource, activity, and milestone level.
  • Facilitate the plan by providing assistance on a schedule basis
    
• Providing an on-site "Change Manager" whose sole function, for a specified period of time, is to "drive" the change process in the retirement system.